Frequently Asked Questions
Everything you need to know about ordering, shipping and caring for your LUNN essentials.
Orders
How long does it take to process an order?
Orders are processed within 1-2 business days. You’ll receive a confirmation email with tracking as soon as your order ships.
Can I change or cancel my order?
Reach out within 12 hours of ordering and we’ll do our best to update it before it enters fulfilment.
Products
What materials do you use?
Our supports use high-resilience memory foam and breathable, OEKO-TEX certified covers.
Are covers removable and washable?
Yes. Every cover is removable and machine washable on a cold, gentle cycle.
Support
How do I get help?
Email us any time at support@lunn.example.com and we’ll reply within one business day.